Bug #11633
openIssues in order placement & cancellation process in admin as well as customer side
100%
Description
1.After placing an order, When we place an order we are receving one mail, in that mail, wrong price is showing.
2.In order Details, When a product in an order is cancelled, its status should be displayed as “Cancelled”
3.The order tracking timeline displays only a single status flow for an entire order, even when the order contains multiple products.
4.Cancelled orders are still displayed with a “Pending” status in the Order Details page.
5.In cancellation, along with the order id, it has to show the product details also.
6.Refund amount in admin Refunds :Along with the order id, it has to show the product details also.
7.Status and Star filters are not working.
8.When a product is cancelled, the refund update email is received, but the email does not clearly mention the cancelled product and its quantity. The email should clearly display the product name, variant.
9.When a product is cancelled, the refund update email is received, but the email does not clearly mention the cancelled product and its quantity. The email should clearly display the product name, variant.
10.Functional Issue: When clicking the “View Order” link in the email, the system redirects to a page displaying a “404: Page Not Found” error instead of opening the order details page.(Same for Order Cancellation mail also).
11.Functional Issue: When a customer cancels an order, the system refunds the shipping charges along with the product amount. Shipping charges should not be refunded when an order is cancelled.
12.While placing an order, display whether the product is eligible for cancellation or non-cancellable. This helps customers understand the cancellation policy before completing their purchase.
13.The “Cancel Order” button should not be displayed if the order contains products that are not eligible for cancellation.
14.When a product is cancelled, the refund update email is received, but the email does not clearly mention the cancelled product and its quantity. The email should clearly display the product name, variant.
15.Functional Issue: When clicking the “View Order” link in the email, the system redirects to a page displaying a “404: Page Not Found” error instead of opening the order details page.(Same for Order Cancellation mail also).
16.Functional Issue: When a customer cancels an order, the system refunds the shipping charges along with the product amount. Shipping charges should not be refunded when an order is cancelled.
17.While placing an order, display whether the product is eligible for cancellation or non-cancellable. This helps customers understand the cancellation policy before completing their purchase.
18.The “Cancel Order” button should not be displayed if the order contains products that are not eligible for cancellation.
19.Functional Issue: In the Cancellation Time Window settings, the “Set a time limit” option is not working
20.Display the cancellation approval options (Accept/Reject) directly in the Orders table list, instead of only on the Order Details page. This allows users to approve or reject cancellation requests directly from the list without navigating to the details page.
21.The “All” tab does not display cancelled orders. It should show all orders, including cancelled orders, along with orders in other statuses.
Subtasks
Related issues
Updated by Pavan Kumar Murala 10 days ago
- Status changed from New to In Progress
Updated by Pavan Kumar Murala 10 days ago
- % Done changed from 0 to 100
- Estimated time set to 8:00 h
Cancellation policy form (admin app)
Added Placed / Confirmed, Picking and Packed as selectable "Last permitted stage" choices, with the backend updated to match.
Removed the "Automatic until" field. Automatic cancellation now runs up to the last permitted stage.
Ran every setting through the real eligibility rules (every stage, approval mode, time window, and the cancellation on/off switch). The results matched what the form says.
Fulfillment status
Renamed "Order Status" to "Fulfillment Status" on the admin order list, order view, pickup dashboard, subscriber orders, invoice screen and storefront order list.
Made the list, the All Products table and the order details page show each item's real step, using the customer tracker's names: Placed, Confirmed, Picking, Packed, Shipped, Out for delivery, Delivered.
Gave the bulk-update dropdowns the same step names. The saved values did not change.
Fixed cancelled item cards showing the green "selected" border.
Storefront order page
Added a "Cancel order" button in the bottom row beside Download invoice. I tried per-item buttons first, then removed them when you said that wasn't what you meant.
Notifications and email
Found that the code auto-subscribed admins and warehouse managers to cancellation notices. Removed that, so only people ticked on Manage Notifications get them, and added a test for it.
Made the card-order confirmation email use the same ecommerce mailbox as the OTP email. This is a probable fix for the customer not getting an email, not a confirmed one.
Roles, routes and support desk (explanations, no code changed)
Explained how Allowed Route Patterns work: the primary path is added automatically, but the other pages must be typed in.
Explained that the Workload page is admin-only by the page's own check, not by screen access.
2 hours metting (app for solar)