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Tracker *Bug Feature Support Testing
Subject *
Description Edit 1.After placing an order, When we place an order we are receving one mail, in that mail, wrong price is showing. 2.In order Details, When a product in an order is cancelled, its status should be displayed as “Cancelled” 3.The order tracking timeline displays only a single status flow for an entire order, even when the order contains multiple products. 4.Cancelled orders are still displayed with a “Pending” status in the Order Details page. 5.In cancellation, along with the order id, it has to show the product details also. 6.Refund amount in admin Refunds :Along with the order id, it has to show the product details also. 7.Status and Star filters are not working. 8.When a product is cancelled, the refund update email is received, but the email does not clearly mention the cancelled product and its quantity. The email should clearly display the product name, variant. 9.When a product is cancelled, the refund update email is received, but the email does not clearly mention the cancelled product and its quantity. The email should clearly display the product name, variant. 10.Functional Issue: When clicking the “View Order” link in the email, the system redirects to a page displaying a “404: Page Not Found” error instead of opening the order details page.(Same for Order Cancellation mail also). 11.Functional Issue: When a customer cancels an order, the system refunds the shipping charges along with the product amount. Shipping charges should not be refunded when an order is cancelled. 12.While placing an order, display whether the product is eligible for cancellation or non-cancellable. This helps customers understand the cancellation policy before completing their purchase. 13.The “Cancel Order” button should not be displayed if the order contains products that are not eligible for cancellation. 14.When a product is cancelled, the refund update email is received, but the email does not clearly mention the cancelled product and its quantity. The email should clearly display the product name, variant. 15.Functional Issue: When clicking the “View Order” link in the email, the system redirects to a page displaying a “404: Page Not Found” error instead of opening the order details page.(Same for Order Cancellation mail also). 16.Functional Issue: When a customer cancels an order, the system refunds the shipping charges along with the product amount. Shipping charges should not be refunded when an order is cancelled. 17.While placing an order, display whether the product is eligible for cancellation or non-cancellable. This helps customers understand the cancellation policy before completing their purchase. 18.The “Cancel Order” button should not be displayed if the order contains products that are not eligible for cancellation. 19.Functional Issue: In the Cancellation Time Window settings, the “Set a time limit” option is not working 20.Display the cancellation approval options (Accept/Reject) directly in the Orders table list, instead of only on the Order Details page. This allows users to approve or reject cancellation requests directly from the list without navigating to the details page. 21.The “All” tab does not display cancelled orders. It should show all orders, including cancelled orders, along with orders in other statuses.
Status In Progress
Priority *Low Normal High Immediate
Assignee Ajit ABindu DandaChandra SekharDivya InapakurthiKarthik PalakondaPavan Kumar MuralaRavi Shankar PalleRavindra AtthotaSai MahanandaSai Priyatham SadineniSowjanya atthotaSravani RangannapalemTeja Sriram SanganiYalavarthi Thriveni
Target version Sprint (10/05/2026- 10/09/2026) sprint (10/12/2026 - 10/31/2026) Backlog
Parent task
Start date
Due date
Estimated time Hours
% Done0 % 10 % 20 % 30 % 40 % 50 % 60 % 70 % 80 % 90 % 100 %
Tested Date *
Raised by Tester Mahananda Sai Manikanta Sravani Phanindra
Page/ Module (POS) *--- Please select ---E2E Dashboard POS Customers Requests Quotes Invoices Jobs Users Partners Labor Field Staff Events Warehouse Featured Items Help Guide Services – Categories Services – Services Products – Categories Products – Sub Categories Products – Products Assets – Categories Assets – Assets Assets – Usage Sales Sales Return Purchases – Vendors purchases - vendor invoices Admin – View Orders Admin – Offers Admin – PreOrders Admin – Coupons Admin - Delivery Configuration Maintenance – Products Maintenance – Assets Subscriptions – service Plans Subscriptions – Subscribers Subscriptions – Buy Plan Subscriptions – Share Plans Login Product Subscription E commerce Product Qoutations post job flow Expenses