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Feature #11605

closed

Support #11764: E-commerce pending tasks for nov 15 release

Feature #11610: Free Trial Integration in Company on boarding

Researching on Free Trial integration and task creation

Added by Divya Inapakurthi 11 days ago. Updated 11 days ago.

Status:
Closed
Priority:
Normal
Assignee:
Divya Inapakurthi
Target version:
sprint (10/12/2026 - 10/31/2026)
Start date:
10/22/2026
Due date:
10/22/2026
% Done:

100%

Estimated time:
1:00 h
Spent time:
1:00 h
Quote

Description

Discuss with TL about these
Recent Trend: The "Reverse Trial": The user starts on a full-featured trial with no credit card. When the trial expires, instead of being locked out, they are downgraded to a restricted "Free Tier" with an option to upgrade.

Summary Checklist for US Free Trials
Be transparent upfront: State trial duration, billing date, and exact price before signup.
Send a 3-day reminder notice: Crucial for legal compliance (FTC / California ARL) and reducing chargebacks.
Self-serve cancellation: Provide a 1-click cancel button directly in the user dashboard/billing settings.
Offer a grace period: If the card fails at trial expiration, allow a few days in read-only mode so real customers can update their payment method before getting locked out.

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