Feature #9725
openFeature #9707: Reward points Module in POS, E-commerce, Landscaping module
Reward points - Analytics - Reports - Reward Transactions
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Description
Provides operational and financial reporting for all reward activities, helping businesses measure program performance, customer engagement, and loyalty ROI.
Typical reports include:
Total Points Issued
Total Points Redeemed
Outstanding Reward Liability
Expired Points
Reward Cost by Store
Reward Cost by Customer Tier
Reward Cost by Product Category
Top Reward-Earning Customers
Redemption Rate
Average Days to Redemption
Promotion Effectiveness
Store-wise Reward Performance
Channel-wise Analysis (POS vs E-commerce vs Landscaping)
Business Flow
Reward Transactions
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Collect Ledger Data
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Aggregate Metrics
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Generate Reports & Dashboards
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Support Business Decisions
Retail POS Example
Management identifies that customers redeeming rewards spend 20% more per visit than non-members, leading to increased basket value.
Retail E-commerce Example
The marketing team discovers that a "Double Points Weekend" campaign increased online order volume by 35%, justifying future promotional events.
Landscaping Example
The operations team finds that customers earning rewards from annual maintenance contracts have an 85% renewal rate, demonstrating improved customer retention and long-term service value.
Subtasks
Related issues
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