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Feature #9631

open

Implemented Admin Live Support Queue and Chat Flow in Mobile App

Added by Ramu Kodali 28 days ago. Updated 28 days ago.

Status:
Resolved
Priority:
Normal
Assignee:
Ramu Kodali
Target version:
-
Start date:
07/06/2026
Due date:
07/06/2026 (29 days late)
% Done:

100%

Estimated time:
8:00 h
Spent time:
8:00 h
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 #1

Updated by Ramu Kodali 28 days ago

  • Status changed from New to Resolved
  • % Done changed from 0 to 100

Successfully integrated the admin live support queue functionality into the mobile app, bringing it to parity with the web application. Developed the new AdminLiveSupportScreen which displays the real-time waiting queue, the admin's currently active chat, and the status of other connected agents via Socket.IO events. Added a "Live Support" quick action button to the Admin Dashboard that features a real-time badge indicating the number of waiting customers. Additionally, wired up the navigation flow, allowing admins to seamlessly "Take" a customer from the queue and instantly transition into the chat screen. Finally, resolved an issue in the chat interface to ensure the "End Chat" button correctly displays and functions for admins handling live sessions

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