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Support #9173

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Customer Ticket Submission Fix & Live Chat Support Feature

Added by Ramu Kodali about 1 month ago. Updated about 1 month ago.

Status:
New
Priority:
Normal
Assignee:
Ramu Kodali
Target version:
-
Start date:
06/24/2026
Due date:
06/24/2026 (41 days late)
% Done:

100%

Estimated time:
8:00 h
Spent time:
8:00 h
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 #1

Updated by Ramu Kodali about 1 month ago

  • % Done changed from 0 to 100

Fixed an issue where customers were unable to submit support tickets after logging in — they were getting a permission error even though they were properly logged in. This has now been resolved and customers can successfully submit tickets. Additionally, a new Live Chat Support feature has been added to both the mobile app and the web portal. Customers can now start a live chat session directly from the Support Tickets screen on the mobile app. When a customer requests a chat, it appears in a queue on the web portal where a staff member can accept and chat with the customer in real time. Either party can end the chat session when the issue is resolved.

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