Support #11595
openE-commerce order creation and cancellation process flow issues & bugs
100%
Description
1.When a product is cancelled, the refund update email is received, but the email does not clearly mention the cancelled product and its quantity. The email should clearly display the product name, variant.
2.Functional Issue: When clicking the “View Order” link in the email, the system redirects to a page displaying a “404: Page Not Found” error instead of opening the order details page.(Same for Order Cancellation mail also).
3.Functional Issue: When a customer cancels an order, the system refunds the shipping charges along with the product amount. Shipping charges should not be refunded when an order is cancelled. Need to check this in case of order accepted by warehouse and do something about that order
4.The “Cancel Order” button should not be displayed if the order contains products that are not eligible for cancellation. - show cancellation button if any single product will cancellation option and while selection disable radio button for other products which are not having cancellation
5.Functional Issue: In the Cancellation Time Window settings, the “Set a time limit” option is not working
6.Display the cancellation approval options (Accept/Reject) directly in the Orders table list, instead of only on the Order Details page. This allows users to approve or reject cancellation requests directly from the list without navigating to the details page.
7.The “All” tab does not display cancelled orders. It should show all orders, including cancelled orders, along with orders in other statuses.
8.Admin user & warehouse manager (order sent from which warehouse) about that cancellation through manage notifications
9.Allow mixed-item cancellation requests. Apply the approval rule separately to each item, rather than promoting the whole request to approval-required status. (current system in the combination of mixed cancellation flags, system consider approval for all products which are not having that configuration - need to maintain individually )
10.Packaging & Shipment Breakdown showed in logged in customers my orders page as well as view order details page but showed in customer order placing email
Subtasks
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