Support #11595
openE-commerce order creation and cancellation process flow issues & bugs
100%
Description
1.When a product is cancelled, the refund update email is received, but the email does not clearly mention the cancelled product and its quantity. The email should clearly display the product name, variant.
2.Functional Issue: When clicking the “View Order” link in the email, the system redirects to a page displaying a “404: Page Not Found” error instead of opening the order details page.(Same for Order Cancellation mail also).
3.Functional Issue: When a customer cancels an order, the system refunds the shipping charges along with the product amount. Shipping charges should not be refunded when an order is cancelled. Need to check this in case of order accepted by warehouse and do something about that order
4.The “Cancel Order” button should not be displayed if the order contains products that are not eligible for cancellation. - show cancellation button if any single product will cancellation option and while selection disable radio button for other products which are not having cancellation
5.Functional Issue: In the Cancellation Time Window settings, the “Set a time limit” option is not working
6.Display the cancellation approval options (Accept/Reject) directly in the Orders table list, instead of only on the Order Details page. This allows users to approve or reject cancellation requests directly from the list without navigating to the details page.
7.The “All” tab does not display cancelled orders. It should show all orders, including cancelled orders, along with orders in other statuses.
8.Admin user & warehouse manager (order sent from which warehouse) about that cancellation through manage notifications
9.Allow mixed-item cancellation requests. Apply the approval rule separately to each item, rather than promoting the whole request to approval-required status. (current system in the combination of mixed cancellation flags, system consider approval for all products which are not having that configuration - need to maintain individually )
10.Packaging & Shipment Breakdown showed in logged in customers my orders page as well as view order details page but showed in customer order placing email
Subtasks
Related issues
Updated by Pavan Kumar Murala 11 days ago
- Due date set to 10/22/2026
- Status changed from New to In Progress
- Assignee set to Pavan Kumar Murala
- Target version set to sprint (10/12/2026 - 10/31/2026)
now i am staring managenotifications
Updated by Pavan Kumar Murala 11 days ago
- Start date changed from 10/21/2026 to 10/22/2026
Updated by Yalavarthi Thriveni 11 days ago
- Assignee deleted (
Pavan Kumar Murala)
Updated by Yalavarthi Thriveni 11 days ago
- Description updated (diff)
- Assignee set to Pavan Kumar Murala
Updated by Pavan Kumar Murala 11 days ago
- Status changed from In Progress to Resolved
- % Done changed from 0 to 100
- Estimated time set to 8:00 h
Sends all six admin cancellation and refund notifications once per event, with SMS support.
Logs notification failures as warnings.
Prevents deleted Cancellations categories from reappearing after restart.
Prevents duplicate company setup records during simultaneous requests.
Notifies warehouse managers about pending orders requiring approval, even when no warehouse is assigned.
Displays cancellation and refund emails with customer details, item variants, quantities, reasons, notes, and refund amounts.
Directs staff to the appropriate Cancellations or Refunds tab.
Groups refunds by order so an order's refunds are not split across pages.
Supports searching by order ID, customer name, email, and phone number, regardless of phone number formatting.
Supports cancellation types: whole order or selected items, with instant or staff-approved processing.
Displays one row per order in the Refunds tab, with expandable cancellation details.
Provides copy buttons for customer contact details and order IDs.
Displays cancellation type, approval status, currency-separated summaries, and refund history.
Supports table pagination, pinned headers, and search filters.
Shows accurate item locations, including warehouse, carrier, and delivered states.
Prevents voided shipping labels from incorrectly marking items as handed to the carrier.
Displays cancellation and refund statuses consistently across My Orders, order popups, and Order Details.
Shows refund progress using clear statuses such as Refund sent, Refund on its way, and Refund being prepared.
Displays cancellation requests as on hold when applicable.
Enables the Cancel button only when the server confirms that at least one item can be cancelled.
Provides a compact, expandable Cancellation & Refunds panel.
Displays customer and payment information in a fixed side panel.
Guides customers on refusing delivery or returning items already handed to the carrier.
Displays a seven-step order tracker: Placed → Confirmed → Picking → Packed → Shipped → Out for delivery → Delivered.
Tracks each item's warehouse status and excludes cancelled items from progression.
Displays separate status indicators for cancelled and on-hold items.
Provides cancellation flow status and flow map pages.
Includes automated tests for notifications, refund grouping, search, cancellation types, warehouse handling, item locations, shipping-label events, and order tracking.