Feature #11417
closedSupport #11444: Subscription Payment Failure Flow
Customer cancel and manage btn, integrated auto stripe refund feature from admin to customer, update the UI in frontend to reflect these and research on job status when sub is converted to past due
Status:
Closed
Priority:
Normal
Assignee:
Target version:
Description
- Removed the settlement management link from the pre-payment email so customers only see it after completing payment.
- Added the settlement review and management link to all post-payment confirmation emails.
- Implemented automated Stripe refund execution and automated refund receipt emails for customer cancellations.
- Added an interactive refund confirmation modal with an "Execute automatic refund on Stripe" toggle in the admin UI.
- Fixed the subscriber search to allow searching by Contract ID (e.g. SSUB-00075), subscription ID, and unique ID.
- Resolved the Stripe charge lookup error by adding multi-layer payment intent and charge discovery across all Stripe channels.
- Analyzed job behavior during past_due states and mapped out the automatic job hold, retry recovery, and cancellation workflow.
Subtasks
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