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Bug #9115

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Ecommerce – Guest User Login Error & Session Expiry Issue

Added by Pavan Kumar Murala about 2 months ago. Updated about 2 months ago.

Status:
Resolved
Priority:
Normal
Target version:
-
Start date:
06/19/2026
Due date:
06/19/2026 (46 days late)
% Done:

100%

Estimated time:
4:00 h
Spent time:
Tested Date:
06/18/2026
Raised by Tester:
Sravani
Page/ Module (POS):
E2E

Description

In the Ecommerce production environment, guest users are intermittently facing login issues. Sometimes login fails with an unknown error, and in other cases, the session expires unexpectedly.

This issue impacts user experience and may lead to checkout drop-offs.

Issues Identified:
Guest login occasionally throws errors (need to capture exact error logs)
Session expires randomly without user inactivity
Possible token/session handling issue
May be related to:
JWT token expiry misconfiguration
Session timeout settings
Cookie/localStorage handling
Backend auth middleware
Timezone/session mismatch


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Actions #1

Updated by Pavan Kumar Murala about 2 months ago

  • Status changed from New to Resolved
  • % Done changed from 0 to 100
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