Evergreen farms (pos)

Private

Tracker *Bug Feature Support Testing

Subject *

Description Edit Current Issue Scenario Agent is working in POS Billing. Then: Opens another POS menu. Opens another browser tab. Navigates elsewhere. After returning to Billing screen: Weight scale shows Offline. Reconnection required. Reconnection takes approximately 3 minutes. Happens repeatedly. This significantly impacts billing operations. Expected Behavior Persistent Device Session Once weight scale becomes connected: Login ↓ Weight Scale Connected ↓ User Navigates Anywhere ↓ User Returns to Billing ↓ Weight Scale Still Connected Connection Rules Connection should remain active: Across page navigation. Across side menu changes. Across browser tabs. Across billing screens. Connection should only terminate when: User logs out. Agent service stops. Device physically disconnected. Additional Optimization Requirement Current behavior: Login/other tab switch/other side menu switch ↓ Wait 1-3 Minutes ↓ Weight Scale Online Client concern: This delay affects store operations. Proposed Behavior Weight scale should be activated intelligently. Option A (Preferred) Activate immediately after login and maintain persistent connection. Option B If connection requires significant startup time: Agent Adds Weight-Based Product ↓ Scale Instantly Available ↓ No Additional Waiting System should pre-establish connection in background to eliminate checkout delays. Acceptance Criteria No reconnection when changing screens. No reconnection when opening other tabs. Scale remains online throughout session. No 1–3 minute wait during billing.