Private
Tracker *Bug Feature Support Testing
Subject *
Description Edit Current Issue Scenario Agent is working in POS Billing. Then: Opens another POS menu. Opens another browser tab. Navigates elsewhere. After returning to Billing screen: Weight scale shows Offline. Reconnection required. Reconnection takes approximately 3 minutes. Happens repeatedly. This significantly impacts billing operations. Expected Behavior Persistent Device Session Once weight scale becomes connected: Login ↓ Weight Scale Connected ↓ User Navigates Anywhere ↓ User Returns to Billing ↓ Weight Scale Still Connected Connection Rules Connection should remain active: Across page navigation. Across side menu changes. Across browser tabs. Across billing screens. Connection should only terminate when: User logs out. Agent service stops. Device physically disconnected. Additional Optimization Requirement Current behavior: Login/other tab switch/other side menu switch ↓ Wait 1-3 Minutes ↓ Weight Scale Online Client concern: This delay affects store operations. Proposed Behavior Weight scale should be activated intelligently. Option A (Preferred) Activate immediately after login and maintain persistent connection. Option B If connection requires significant startup time: Agent Adds Weight-Based Product ↓ Scale Instantly Available ↓ No Additional Waiting System should pre-establish connection in background to eliminate checkout delays. Acceptance Criteria No reconnection when changing screens. No reconnection when opening other tabs. Scale remains online throughout session. No 1–3 minute wait during billing.
Status New
Priority *Low Normal High Immediate
Assignee Ajit AChandra SekharDivya Inapakurthighazala shamimJohn PatchalaKalyan RavulaKarthik PalakondaMadhu BabuMani KantaPavan Kumar MuralaRamu KodaliRavi Shankar PalleRavindra AtthotaRubanraj cSai MahanandaSai Priyatham SadineniSai Teja PopuriSravani RangannapalemTeja Sriram SanganiThirupathirao Uppuvinay palakondaYalavarthi Thriveni
Target version Sprint4(03/11/2026-03/20/2026) Sprint5 (03-23-2026 to 04/03/2026) Backlog
Parent task
Start date
Due date
Estimated time Hours
% Done0 % 10 % 20 % 30 % 40 % 50 % 60 % 70 % 80 % 90 % 100 %
Tested Date *
Raised by Tester Mahananda Sai Manikanta Sravani Phanindra
Page/ Module (POS) *--- Please select ---E2E Dashboard POS Customers Requests Quotes Invoices Jobs Users Partners Labor Field Staff Events Warehouse Featured Items Help Guide Services – Categories Services – Services Products – Categories Products – Sub Categories Products – Products Assets – Categories Assets – Assets Assets – Usage Sales Sales Return Purchases – Vendors purchases - vendor invoices Admin – View Orders Admin – Offers Admin – PreOrders Admin – Coupons Admin - Delivery Configuration Maintenance – Products Maintenance – Assets Subscriptions – service Plans Subscriptions – Subscribers Subscriptions – Buy Plan Subscriptions – Share Plans Login Product Subscription E commerce Product Qoutations post job flow Expenses