Project

General

Profile

Edit Copy Actions

Bug #5623

open

Guest Checkout Customer Status not updating on repeat purchase

Added by Sai Mahananda 4 days ago.

Status:
New
Priority:
Normal
Assignee:
-
Target version:
-
Start date:
12/04/2025
Due date:
% Done:

0%

Estimated time:
Tested Date:
12/04/2025
Raised by Tester:
Mahananda Sai
Page/ Module (POS):
Customers

Description

Steps to Reproduce:

Open E-commerce page.

Click on any product and place an Order/Pre-order.

System shows 2 options:

Continue as Guest

Login

Select Continue as Guest (first time).

Enter Email ID (ex: ) and other customer details.

Complete the order and verify:

Customer is stored in Customers Page → Customer List with status New customer ✅

Open E-commerce again and repeat order using same Email ID ().

Complete the payment/order.

Check customer status in Customers Page.

Actual Result:

On second and all repeated purchases, even with the same email, customer status still shows Lead ❌

Status is not updating automatically based on purchase count ❌

System treats every order as first interaction lead.

Expected Result:
Customer status should update dynamically based on activity:

Purchase Count Expected Status
First order (Guest) New Customer ✅ (Correct)
No purchase, only details submitted Lead ✅ (Correct)
Second order using same email Return Customer ✅

Correct Status Flow Logic (Expected):

If user submits details without buying any product → Lead

After 1st successful purchase → New Customer

After 2nd successful purchase using same Email → Return Customer


Files


Add

Subtasks


Add

Related issues

No data to display

Edit Copy Actions

Also available in: Atom PDF