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Bug #3460

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User Registration Emails Must Be Sent from Respective Subdomain Email Addresses

Added by Mani Kanta 5 months ago.

Status:
New
Priority:
High
Assignee:
John Patchala
Start date:
07/22/2025
Due date:
07/23/2025 (about 5 months late)
% Done:

0%

Estimated time:
Tested Date:
Raised by Tester:
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Description

Currently, user registration emails are being sent from a global/default domain (e.g., ), even when the registration happens on a custom subdomain (e.g., clientname.eventcrux.com). This causes confusion for end-users and lacks brand alignment.

Expected Result:

Registration confirmation emails should be sent from the corresponding subdomain-based email address, such as:


or

Steps to Reproduce:

Register a user via a subdomain (e.g., demo.eventcrux.com).

Check the registration email received.

Observe that the sender email is not aligned with the subdomain used.

Impact:

Creates brand inconsistency.

Reduces trust and email deliverability.

Confuses users, especially if they are dealing with multiple clients on EventCrux.

Recommended Fix:

Dynamically map the sending email domain based on the subdomain used for registration.

Ensure proper SPF, DKIM, and domain verification is in place for each subdomain email identity.

Optionally allow custom “From Name” and “Reply-To” settings per subdomain.

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