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Bug #3452

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Add "EventCrux" Prefix to Trial Period Email Subject Line

Added by Mani Kanta 5 months ago.

Status:
New
Priority:
High
Assignee:
Start date:
07/22/2025
Due date:
07/23/2025 (about 5 months late)
% Done:

0%

Estimated time:
Tested Date:
Raised by Tester:

Description

The email subject line for trial period notifications does not include the platform name “EventCrux”, making it unclear to users where the email is coming from—especially if they are subscribed to multiple platforms.

Expected Result:
The subject line should begin with the brand name.
For example:

“[EventCrux] Your 14-Day Free Trial Has Started”

Steps to Reproduce:

Register or trigger a trial period email.

Check the subject line of the received email.

Observe that “EventCrux” is missing from the beginning.

Impact:

Reduces brand visibility in user inboxes.

Increases the chance of the email being ignored or marked as spam.

Creates confusion about the source of the message.

Recommended Fix:

Update all trial-related email subject lines to include "[EventCrux]" or "EventCrux – " at the beginning.

Ensure consistency across transactional and onboarding emails.


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