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Bug #3451

open

Registration Success Email Delivery is Delayed

Added by Mani Kanta 5 months ago.

Status:
New
Priority:
High
Assignee:
Start date:
07/22/2025
Due date:
07/23/2025 (about 5 months late)
% Done:

0%

Estimated time:
Tested Date:
Raised by Tester:

Description

After completing user registration, the registration success email is not sent immediately. There is a noticeable delay (several minutes or more), which can confuse users and affect their onboarding experience.

Expected Result:

The registration success email should be delivered instantly or within a few seconds after user registration.

Users should receive confirmation promptly to proceed with email verification or login.

Steps to Reproduce:

Register a new account on the platform.

Wait for the registration success email.

Observe the delay (e.g., 5+ minutes or more).

Impact:

Users may assume registration failed or didn't go through.

Increases user drop-off and support requests.

Affects trust and platform reliability.

Recommended Fix:

Investigate the mail queue, background jobs, or SMTP server delays.

Ensure email is triggered and processed immediately upon successful registration.

Consider adding logs or monitoring for email delivery time.


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