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Bug #11650

open

Fixing job status of payment failed customers

Added by Divya Inapakurthi 10 days ago. Updated 10 days ago.

Status:
In Progress
Priority:
Normal
Assignee:
Divya Inapakurthi
Target version:
sprint (10/12/2026 - 10/31/2026)
Start date:
10/23/2026
Due date:
10/23/2026 (10 days late)
% Done:

100%

Estimated time:
Spent time:
8:00 h
Tested Date:
10/23/2026
Raised by Tester:
Page/ Module (POS):
Subscriptions – Subscribers
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 #1

Updated by Divya Inapakurthi 10 days ago

  • Due date set to 10/23/2026
  • Status changed from New to In Progress
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 #2

Updated by Divya Inapakurthi 10 days ago

  • Target version set to sprint (10/12/2026 - 10/31/2026)
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 #3

Updated by Divya Inapakurthi 10 days ago

Prevented premature cancellation: Updated webhook handlers to keep subscriber status as past_due instead of cancelling when Stripe payment retries are exhausted.
Protected scheduled visits: Configured upcoming service jobs to be placed on OnHold rather than permanently deleted, preserving visits for when the customer pays.
Suppressed premature settlements: Disabled cancellation settlement calculations on final retry failures to keep subscriber balances open and collectible.
Standardized product subscriptions: Aligned product subscription payment failure logic to maintain past_due status and freeze fulfillments without terminating contracts.
Updated notifications: Adjusted email and SMS alerts for admins and customers to report Past-Due (Visits on Hold) instead of false cancellation notices.
Enhanced customer email template: Added an exhausted-retries notice in the payment failed template guiding customers to settle their balance to resume on-hold visits.

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 #4

Updated by Divya Inapakurthi 10 days ago

  • % Done changed from 0 to 100
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