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Feature #11561

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Feature #11355: Cancellation process for online orders

Implement the complete order cancellation and refund workflow, including customer notifications, warehouse operations, admin updates, and storefront changes.

Added by Anonymous 17 days ago. Updated 17 days ago.

Status:
Resolved
Priority:
Normal
Start date:
10/16/2026
Due date:
10/16/2026 (17 days late)
% Done:

100%

Estimated time:
8:00 h
Spent time:

Description

Cancellation Workflow: Implement automatic cancellation, staff approval/rejection, cancellation reasons, and cancellation-stage tracking.

Customer Emails: Implement six email notifications for item cancellation, request received, request declined, refund started, refund sent, and refund failed.

Stripe Refunds: Integrate refund processing and webhook handling with duplicate-event prevention.

Warehouse Alerts: Implement Order_Line_Cancelled alerts for warehouse staff at request, cancellation, and rejection.

Warehouse Operations: Handle held items, packing restrictions, task updates, shipping-label voiding, and return-to-shelf workflows.

Admin Updates: Add the Cancellations & Refunds tab, cancellation/refund details, order badges, and cancellation-stage history.

Storefront Updates: Add cancellation-policy help text and consistent cancellation/refund wording.

Bug Fix: Fix the variable declaration issue in warehousePackNotify.service.js.

Testing: Add unit tests and verify cancellation, refunds, notifications, and warehouse workflows.


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Actions #1

Updated by Anonymous 17 days ago

  • Assignee set to Pavan Kumar Murala
  • Target version set to sprint (10/12/2026 - 10/31/2026)
Actions #2

Updated by Pavan Kumar Murala 17 days ago

  • Status changed from New to In Progress

Updated by Pavan Kumar Murala 17 days ago

  • Status changed from In Progress to Resolved
  • % Done changed from 0 to 100

- Added six transactional emails for cancellations and refunds, with duplicate-send prevention, event tracking, and failure handling that never blocks the cancellation or refund process.
- Integrated refund success and failure notifications through Stripe webhooks and clarified the roles of `base.mail.js` and `notifyUsers.js`.
- Added cancellation alerts for Pickers, Packers, Droppers, and Managers, with clear “On Hold” and “Cancelled: Do Not Ship” banners on warehouse order pages.
- Fixed packing workflows to skip held or cancelled items, allowing the remaining order to proceed without interruption.
- Automatically closed completed floor tasks, voided shipping labels covering only cancelled items, and introduced return-to-shelf tasks with dashboard panels.
- Improved cancellation queues and approval dialogs by displaying each item's warehouse, current stage, and required action.
- Fixed stale-order errors through live order validation and safe retries, improved diagnostic logging, and corrected misleading pending-request messages.
- Simplified cancellation and refund messaging, added dismissible error banners and quick-select blocking reasons, and cleaned up refund forms and request history.
- Added a Cancellations & Refunds tab to Customer Details, Cancelled and Refunded order badges, and refund summary cards to the Sales and main Dashboards, respecting the selected date filter.
- Identified six outstanding warehouse security and workflow issues involving role validation, tracking numbers, skippable steps, search safety, atomic packing, and mock Picker data.
- Identified the default-warehouse fallback causing incorrect warehouse assignments; awaiting a decision between an Unassigned queue and a flagged default warehouse.
- Reduced repeated `access` calls and added diagnostic logging to help identify the underlying trigger.

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