Regal Solar Energy_ React

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Tracker *Bug Feature Support Testing

Subject *

Description Edit Complete full-stack reconstruction, feature consolidation, and workflow overhaul of the support ticket management module across backend microservices, web administrative portal, and mobile applications (ticketService.js, ticketSchema.js, TicketList.tsx, TicketTable.tsx, SendTicketUpdateEmailModal.tsx, WorkerNotesPanel.tsx, Regal-Solar-Mobile-APP). Key Technical Implementation & Deliverables: 1. Backend Schema & State Machine Overhaul: - Expanded ticket status lifecycle from basic states into a comprehensive state machine: New, In Progress, Scheduled, Pending Parts, Resolved, Closed, and Reopened. - Added structured issueType classification taxonomy (Inverter Malfunction, Solar Panel Defect, Monitoring Gateway Offline, Billing & Metering Inquiry, Workmanship / Roof Leak). - Segregated notes architecture into private internal engineering notes (workerNotes) versus customer-visible progress notes (customerNotes), implementing automated email notifications dispatched to customer inboxes when public notes are published. - Implemented automated dispatch of calendar invitations and notification emails to customers when a field service engineer visit is scheduled. - Refactored redundant and duplicated ticket logic across controllers into modular, reusable methods in ticketService.js. 2. Web Frontend Table, Modal & Note Panels: - Rebuilt TicketList.tsx and TicketTable.tsx with dynamic status filters, category badges, engineer assignment dropdowns, and date sorting. - Created WorkerNotesPanel.tsx and TicketWorkerNotesPopover.tsx providing convenient in-line note updates. - Implemented SendTicketUpdateEmailModal.tsx allowing support staff to preview and send formatted email updates directly to clients. 3. Mobile App Ticket Workflow Integration: - Resolved stale ticket data caching issues across mobile project views by forcing live server re-fetching on screen focus. - Fixed an issue-type selection bug on the mobile ticket creation screen and aligned mobile ticket status flows with backend schemas. 4. Full-Stack End-to-End Testing: - Validated ticket creation, status transitions, dual notes, email triggers, and mobile synchronization across staging environments.