Support #11448
closedSupport #11444: Subscription Payment Failure Flow
update invoice payment failed email for customer and send a warning email to admin informing about cancellation
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Updated by Divya Inapakurthi 24 days ago
Task 1 (Smart Decline Categorization): Implemented soft vs. hard decline detection with custom failure guidance and admin-tailored decline phrasing.
Task 2 (4-Stage Dunning Lifecycle): Configured Attempt 1 (grace period active), Attempt 2 (reminder), Attempt 3 (🚨 final warning before cancellation), and Attempt 4 (cancellation).
Task 3 (Actionable Alerts Only Strategy): Suppressed routine soft declines on Attempts 1 & 2 for admins while maintaining instant alerts for Attempt 3, Hard Declines, and Cancellations.
Task 4 (Automated Service Cancellation & Cleanup): Linked Stripe subscription deletion to auto-cancel future scheduled jobs and propagate cancellation reasons.
Task 5 (Admin Routing & Direct Navigation): Routed admin alerts to contact_evergreenfarmsusa@yopmail.com and added direct CTA buttons linking straight to subscriber details (/subscription/subscription-details/:id/service).
Task 6 (Email Subject & Branding Standardization): Standardized all customer and admin email subject lines with the company name first.
Task 7 (Customer Re-engagement CTA): Updated the customer cancellation email button from "Return to Store" to "Explore Plans & Services" pointing to /service-plans.
Updated by Divya Inapakurthi 24 days ago
- File Auto_Refund_Past_Due_and_Payment_Failure_Guide.pdf Auto_Refund_Past_Due_and_Payment_Failure_Guide.pdf added
- Estimated time set to 1:00 h
Updated by Divya Inapakurthi 24 days ago
- Estimated time changed from 1:00 h to 6:00 h